These Terms & Conditions ("Terms") govern access to and use of the Smart Clinic™ software-as-a-service platform available at www.smartclinik.com (the "Service"). Smart Clinic™ is a trademark of Vega Tech Labs Private Limited ("Company", "we", "us"). The Service is owned, managed, and operated by Vega Tech Labs Private Limited. By creating an account, starting a trial, or subscribing, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Smart Clinic™ is a cloud-based clinic management platform that provides patient records, appointment and queue management, billing and invoicing, staff/role access, report generation, and optional add-on modules (e.g. pharmacy, pathology, radiology, WhatsApp, and national digital health/ABDM interoperability). The Service is a digital product delivered over the internet.
2. Accounts and eligibility
- You must be a healthcare provider, clinic, or authorised representative operating lawfully in India.
- You are responsible for the accuracy of registration details and for all activity under your account and staff logins.
- You must keep credentials confidential and notify us of any unauthorised use.
3. Free trial
New clinics receive a free trial (currently 1 month) at no charge. No payment is collected to start the trial. At the end of the trial you must subscribe to a paid plan to continue using the Service.
4. Subscriptions, fees and auto-renewal
- Paid plans are billed on a recurring basis (monthly or annual) as shown on the pricing/checkout screen at the time of purchase.
- Payments and recurring auto-debit (e-mandate) are processed securely through Razorpay. By subscribing you authorise recurring charges for the selected billing cycle until you cancel.
- Fees are stated in Indian Rupees (INR) and are exclusive of applicable taxes (e.g. GST) unless stated otherwise.
- Your plan price may vary with the modules and number of doctors/seats you enable.
- We may change pricing on prospective renewals with prior notice; changes do not affect the current paid period.
5. Cancellation and refunds
You may cancel at any time. Cancellation, access after cancellation, and refund eligibility are described in our Cancellation & Refunds policy.
6. Customer data and patient consent
You retain ownership of the data you enter, including patient records. As the clinic, you are the data fiduciary responsible for obtaining valid patient consent for treatment and for any linking or sharing of health records (including ABDM/ABHA). We process data on your behalf as described in our Privacy Notice.
7. Intellectual property
Smart Clinic™ and related marks, logos, and branding are trademarks of Vega Tech Labs Private Limited. The Service, including software, documentation, and design, is the intellectual property of the Company or its licensors. You receive a limited, non-exclusive, non-transferable licence to use the Service for your authorised clinic operations during an active subscription or trial. You may not copy, modify, reverse engineer, or create derivative works of the Service except as permitted by law.
8. Acceptable use
- Do not use the Service unlawfully, or to store or transmit content you are not authorised to handle.
- Do not attempt to breach security, reverse engineer, resell, or overload the Service.
- Do not use the Service to make automated medical decisions without qualified clinical judgement.
9. No medical warranty
Smart Clinic™ is a documentation and workflow tool. It does not provide medical advice and is not a substitute for the professional judgement of a licensed practitioner. Clinical decisions remain the sole responsibility of the treating provider. Vega Tech Labs Private Limited does not offer or provide medical, healthcare, or clinical services.
10. Service availability
We aim for high availability but do not guarantee uninterrupted access. We may perform maintenance, and may modify or discontinue features with reasonable notice.
11. Limitation of liability
To the maximum extent permitted by law, the Service is provided "as is". We are not liable for indirect, incidental, or consequential damages. Our aggregate liability for any claim is limited to the subscription fees paid by you for the Service in the three (3) months preceding the claim.
12. Suspension and termination
We may suspend or terminate access for non-payment, breach of these Terms, or unlawful use. On termination, your right to use the Service ends; data handling on termination follows our Privacy Notice and retention guidelines.
13. Governing law
These Terms are governed by the laws of India. Courts in India shall have jurisdiction, subject to applicable law.
14. Changes to these Terms
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance.
15. Contact
Questions about these Terms? See our Contact page.