Smart Clinic™ is a trademark of Vega Tech Labs Private Limited. Smart Clinic™ (www.smartclinik.com) is a subscription software product owned and operated by Vega Tech Labs Private Limited. This policy explains how trials, cancellation, and refunds work.
Free trial
New clinics get a free trial (currently 1 month) with no payment required. If you do not subscribe by the end of the trial, paid features are simply disabled — you are never charged automatically for starting a trial.
How billing works
- Paid plans renew automatically each billing cycle (monthly or annual) via Razorpay recurring auto-debit (e-mandate).
- You authorise these recurring charges when you subscribe, and they continue until you cancel.
- All amounts are in Indian Rupees (INR), exclusive of applicable taxes unless stated.
Cancelling your subscription
- You can cancel at any time from Settings → Plan & billing inside your Smart Clinic™ dashboard.
- When you cancel, future auto-debits are stopped immediately — you will not be charged again.
- Your subscription remains active until the end of the period you have already paid for, so you keep access for the remainder of that period.
- After the paid period ends, the account moves to a limited/expired state until you resubscribe.
Refunds
- Because you retain full access for the entire period you have paid for after cancelling, subscription fees for the current period are generally non-refundable and are not pro-rated.
- We will refund duplicate charges, incorrect amounts, or billing errors. Report these within 7 days of the charge.
- Approved refunds are processed back to the original payment method (via Razorpay), typically within 5–7 business days after approval. The time for the amount to reflect depends on your bank/card issuer.
Resubscribing
If you cancel and change your mind while you still have paid time left, you can resubscribe from Settings → Plan & billing. The new subscription is scheduled to begin when your current paid period ends, so you are not double-charged.
How to request a refund
To raise a billing or refund request, contact us using the details on our Contact page. Please include your clinic name and the payment reference.